How to Contact Support

The quickest way to get help is to email us from within the app.To do this, go to the Profile section in the app and tap on the gear icon located in the top right hand corner.There you will see an option to email support.

Please be sure to include detailed notes and screenshots if possible.

Alternatively, you can always email us directly at any time at

As a gentle reminder: We make every effort to respond to all of our Shifters as soon possible. However, because our hours of operation and ticket volume often varies depending on the amount of Shifts that are released, we are not always able to respond to inquiries within 48 hours. Therefore, we cannot promise a specific time in which we will respond.

In the meantime, while you are awaiting a response that you require an immediate response regarding a Shift you are currently working on, we suggest reviewing our FAQ page under the section titled “Help While Completing Your Shift” for helpful tips on what to do.  In addition, the forum built into the app is a great place to see questions that have been asked by other Shifters and ask your own questions!

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