My Shift is asking for a product that I can't find in the store.

Generally, each Shift provides instructions on what to do if a specific product is not available in the store.

However, In the event, you are unable to find a product for a task during your Shift, and alternate instructions are unclear or not provided, we suggest completing the following steps:

  1. Re-read the question/task and confirm there are no instructions on how to proceed with answering if the product is not available.

  2. Locate a store associate and politely ask where the product is located.

  3. If the store associate informs you the product is not available, skip the question and leave a detailed note about the issue you encountered in the comments section at the end of your Shift.

  4. If the Shift will not allow you to proceed to the next task without providing a photo of the product you are unable to find, take a photo of the aisle where the product should be located and leave a detailed note about the issue, and photo you provided in the comments section at the end of your Shift.
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