Generally, each Shift provides instructions on what to do if a specific product is not available in the store.
However, In the event, you are unable to find a product for a task during your Shift, and alternate instructions are unclear or not provided, we suggest completing the following steps:
- Re-read the question/task and confirm there are no instructions on how to proceed with answering if the product is not available.
- Locate a store associate and politely ask where the product is located.
- If the store associate informs you the product is not available, skip the question and leave a detailed note about the issue you encountered in the comments section at the end of your Shift.
- If the Shift will not allow you to proceed to the next task without providing a photo of the product you are unable to find, take a photo of the aisle where the product should be located and leave a detailed note about the issue, and photo you provided in the comments section at the end of your Shift.